FAQS
Frequently Asked Questions (FAQs)
Welcome to the Trendy DigiStore FAQ page! Here you’ll find answers to our most commonly asked questions. If you need further assistance, feel free to reach out to our customer service team.
1. What is Trendy Digi Store?
Trendy Digi Store is your go-to destination for innovative and trendy and useful products and accessories. We offer a carefully curated selection of high-quality tech items designed to enhance your everyday life.
2. Where do you ship to?
We ship across the United States and internationally! No matter where you are, you can enjoy our top-notch products delivered to your doorstep.
3. How long does shipping take?
After dispatch, shipping typically takes 7 to 20 days in USA, UK and 7-30 days worldwide depending on your location. We process orders within 1-3 business days, and you’ll receive a shipping confirmation with tracking information once your order has shipped.
4. How do I track my order?
Once your order is shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this number to track your package online via our Order Tracking page or through the courier's website.
5. Do you offer a money-back guarantee?
Yes! We offer a 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, you can return it within 30 days of receiving the product for a refund.
6. How do I return an item?
If you need to return an item, please contact our customer service team within 30 days of receiving your product. We will provide you with the return instructions and a return shipping address. Once we receive the item in its original condition, we will process your refund.
7. Are there any return shipping costs?
You are responsible for the return shipping costs unless the item you received was damaged or incorrect. In the case of damaged or defective items, we will cover the return shipping expenses.
8. Can I cancel my order?
We allow order cancellations if requested within 12 hours of purchase. After this time, we may have already begun processing your order, and it may not be eligible for cancellation. If you need to cancel, please reach out to our support team as soon as possible.
9. What if I received a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging with Order Number. We’ll arrange for a replacement or offer you a refund based on your preference.
10. What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, American Express, Discover, and PayPal. All payments are processed securely through our encrypted checkout system.
11. Do you offer discounts or promotions?
Yes! Keep an eye on our Deals and Promotions page for special offers and discounts on selected products. You can also sign up for our newsletter to stay updated on the latest deals and discounts.
12. How can I contact customer service?
You can reach our customer service team by emailing us at support@trendydigistore.com or through our Contact Us page. We aim to respond to all inquiries within 24 hours.
13. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us immediately. If your order has not yet been processed or dispatched, we will do our best to accommodate the change.
14. Do you ship on weekends?
Orders are processed during normal business hours (Monday to Friday). We do not ship on weekends or public holidays. Any orders placed over the weekend will be processed the following business day.
15. Do you offer express shipping?
At this time, we do not offer express shipping. All orders are shipped with standard shipping, which typically takes 7 to 20 days after dispatch or 7-30 days worldwide
16. Are there any taxes or customs fees?
For U.S. orders, sales tax is applied where applicable. For international orders, customers are responsible for any additional customs fees, taxes, or duties that may be required by their country.
17. What if my package is lost or delayed?
If your package is delayed or lost in transit, please contact our customer service team, and we will assist you in tracking it down or providing a resolution.
18. How can I ensure I order the right size or fit?
Each product page includes a detailed description and sizing information to help you choose the right fit. If you have any questions, feel free to contact us for more information.
19. Do you offer gift wrapping?
At this time, we do not offer gift wrapping services. However, all of our products come in high-quality packaging that’s perfect for gifting.
20. How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address at the bottom of our homepage. As a subscriber, you’ll receive first preference in exclusive updates on new products, promotions, and more!
Need more help?
For any other inquiries or issues, please don't hesitate to reach out to our customer service team. We’re here to help!